Privacy Policy

Merz Pharmaceuticals GmbH and Merz Pharma UK Limited (“Merz” or “we”) are committed to protecting and respecting your privacy.
This privacy policy (together with our terms of use and any other documents referred to on it) outlines the type of information Merz may collect from you and the basis on which any personal data will be processed by Merz, in connection with your visit to this website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.Ultherapy® (our “site”) you are accepting and consenting to the practices described in this policy.


For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Merz Pharmaceuticals GmbH of Eckenheimer Landstrasse 100, 60318 Frankfurt am Main, Germany.  Our nominated representative for the purpose of the Act is Merz Pharma UK Limited of 260 Centennial Park, Elstree, Hertfordshire, WD6 3SR.
We may collect and process the following data about you:


Information you give us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site and when you report a problem with our site.
Information we collect about you
Unless you volunteer to submit personal data, Merz will not collect any information from which individual visitors can be identified, nor will Merz employ any technology that is aimed at identifying a visitor.
In no event will we acquire information on the individual identity of any visitor. Any third parties will be required to observe our privacy standards, to provide us only with aggregated information, to use the information collected only for the purposes for which they have been retained by Merz, and to destroy the information afterwards.
With regard to each of your visits to our site we may automatically collect and temporarily store the following information about your visit:


• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;


• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


Our website uses certain bits of information called “cookies” to distinguish you from other users of our website. Generally, a cookie assigns a unique number to the visitor that has no meaning outside the website. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect an individual visitor’s identifying information and is also used in an aggregate form. The purpose of this technology and the information it provides is to help us to provide you with a good experience when you browse our website and also allows us to improve our site.
Most web browsers allow the user to deny or accept the cookie feature. However, please note that cookies may be necessary to provide you with certain features (e.g. customised delivery of information) available on the Merz site. Further information about cookies can be found at
For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
We use your personal information only for the purpose indicated to you when you provide the information to us. Save as set out below, we do not disclose, sell, rent or exchange your personal information to any other organisation or entity unless you have been notified first and we have received your consent, or as otherwise required by law.
We use information held about you in the following ways:
Information you give us
We may use this information:
•    To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
•    To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you
We may use this information:
•    To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
•    To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
•    To allow you to participate in interactive features of our service, when you choose to do so;
•    As part of our efforts to keep our site safe and secure;
•    To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
•    To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information with any member of our group of companies. We may also share your personal information with selected third parties:
•    Business partners, clinics, practitioners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
•    Service providers who provide support with respect to the maintenance and the management of our site.
•    Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
•    Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Where possible, we try to disclose information to third parties in anonymous and aggregate form.
We may need to disclose your personal information to third parties:
•    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
•    If Merz or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
•    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Merz, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our and other agreements; or to protect the rights, property, or safety of Merz, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
The data that we collect from you is usually stored on our secure servers in the United Kingdom but may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to